SHIPPING POLICY
Where do you ship to?
We ship Worldwide! There are some exclusions that we haven't got the ability to ship to yet, but we ship to the vast majority of countries.
How long will my order take?
All orders are processed within 2-4 working days a variety of domestic postal options. See our delivery page for more info.
I am having an issue with my order, what can I do?
Please contact us and we will do our best to sort things out as soon as possible. Send us an email at info@willoughbybay.co.uk.
RETURNS AND EXCHANGES
How do I ship my order back to you?
Head to our returns policy page for instructions on how to return your items.
OTHER USEFUL INFORMATION
Where are your products made?
Our products are made sustainably from all around the world. Find out about how each item is made and where it has come from in the our factories page.
What are you doing to be more sustainable?
Our whole ethos is sustainability and protecting the environment. Find out further how we are doing our bit on our sustainability and charity pages.
FREE STANDARD SHIPPING ON ALL ORDERS OVER £100
United Kingdom
|
Standard Tracked
|
Royal Mail |
2-3 Working Days |
£4.90 or FREE for orders over £100 |
USA & Canada
| Standard USA |
USPS |
4-6 Working Days |
$6.00 or FREE for orders over $150 |
| Standard Canada |
Canada Post |
4-6 Working Days |
$10.00 CAD |
International
| Standard Europe |
Post Nord |
4-7 Working Days |
£12.90 |
| Standard Rest of World |
Post Nord
|
7-10 Working Days |
£19.90 |
OUR RETURNS POLICY
If you’ve changed your mind or you’re not completely happy with your purchase, you can return it to us within 30 days for a refund or if you wish to exchange it.
Items must be in their original condition, unwashed and unworn with tags intact.
Please read our returns policy for all the details on how to return an item.
