FAQs

SHIPPING POLICY

Where do you ship to?

We ship Worldwide! There are some exclusions that we haven't got the ability to ship to yet, but we ship to the vast majority of countries.

How long will my order take?

All orders are processed within 2-4 working days a variety of domestic postal options. See our delivery page for more info.

I am having an issue with my order, what can I do?

Please contact us and we will do our best to sort things out as soon as possible. Send us an email at info@willoughbybay.co.uk.

 

RETURNS AND EXCHANGES

How do I ship my order back to you?

Head to our returns policy page  for instructions on how to return your items.

 

OTHER USEFUL INFORMATION

Where are your products made?

Our products are made sustainably from all around the world. Find out about how each item is made and where it has come from in the our factories page.

What are you doing to be more sustainable?

Our whole ethos is sustainability and protecting the environment. Find out further how we are doing our bit on our sustainability and charity pages.